Shipping policy

1. Delivery Areas

MW MedSupplies offers local delivery within the Mossel Bay area.

For customers located outside the Mossel Bay area, delivery must be arranged using one of the following options:

The customer must arrange and pay for their own courier service.
The customer may request delivery using the MW MedSupplies courier service, at the customer's own cost.

Nationwide delivery is subject to courier availability and the delivery arrangements agreed upon with the customer.

2. Delivery Costs

Local delivery charges, where applicable, will be communicated to the customer before the order is dispatched.

For customers outside Mossel Bay:

Customers using their own courier are responsible for all courier charges.
Customers using the MW MedSupplies courier service are responsible for the applicable delivery charges.
Delivery costs may vary depending on the destination, parcel size, weight and courier service selected.

Any applicable delivery charges will be communicated to the customer before dispatch.

3. Order Processing

Orders are processed once payment has been received and confirmed, unless alternative payment terms have been agreed in writing.

Orders are subject to stock availability.

If a product is unavailable, MW MedSupplies will contact the customer to discuss the available options.

Processing and dispatch times may vary depending on product availability and delivery arrangements.

4. Delivery Times

Delivery times are estimates and may vary depending on:

The customer's location.
Courier availability.
Stock availability.
Public holidays and weekends.
Weather conditions or unforeseen circumstances.

MW MedSupplies will communicate any known delays to the customer.

Where applicable, statutory delivery requirements will be observed.

5. Customer-Arranged Couriers

Customers who arrange their own courier must provide the correct collection details and ensure that the courier is able to collect the order.

The customer is responsible for courier charges and for providing accurate delivery information.

MW MedSupplies will take reasonable care to package the order appropriately for collection.

The customer must wait for MW MedSupplies to confirm that the order is ready for pickup before the courier is booked.

6. MW MedSupplies Courier Service

Customers outside Mossel Bay may request delivery using the MW MedSupplies courier service (Courier Guy).

The delivery cost will be communicated and agreed upon before dispatch.

Delivery arrangements will be confirmed once the order has been processed.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery addresses, contact numbers and other relevant delivery information.

Additional delivery charges may apply where a delivery fails because incorrect or incomplete information was provided, subject to applicable law.

8. Damaged or Missing Goods

Customers are encouraged to inspect their orders upon receipt.

If an order arrives damaged, incomplete or incorrect, please contact MW MedSupplies as soon as reasonably possible.

Please provide your order number and photographs where possible.

This request for prompt notification does not limit any statutory consumer rights.

It is the customer's responsibility to check the order once received and notify MW MedSupplies within two days if the order received are incorrect or damaged.

If it is reported after two days, MW MedSupplies can deny a refund or replacement of a product.